nebjee's Privacy Policy
Your personal information is completely safe with us — learn in detail how it is collected, used, and stored.
About This Policy
This privacy policy applies to all users of the nebjee platform. By using our website or services, you are considered to have accepted the terms of this policy. For any questions, please contact our support team.
nebjee is a trusted online betting and casino platform in Bangladesh. We give the highest priority to protecting our users' privacy. This policy describes what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information safe. We believe that transparency and accountability are the foundation of a healthy and trustworthy platform.
This privacy policy may be updated from time to time. If there are significant changes, we will notify users via their registered email or through a notice on the platform.
1. What Information We Collect
When you open an account or use services on the nebjee platform, we may collect the following types of information:
1.1 Information You Provide Directly
- Personal Identity Information: Full name, date of birth, gender, and national identity card or passport number (for age verification).
- Contact Information: Email address and mobile number.
- Account Information: Username, password (stored in encrypted form), and security questions.
- Financial Information: Payment method details, such as bKash, Nagad, Rocket, or Upay numbers — used to complete transactions.
- Verification Documents: Documents submitted to prove identity and address.
1.2 Automatically Collected Information
Certain information is collected automatically while you use our platform:
- Device and Technical Information: IP address, browser type and version, operating system, and device identifier.
- Usage Information: Time spent on each page, games played, transaction history, and session duration.
- Cookies and Tracking Technologies: Session cookies, performance cookies, and functional cookies — which are essential for the smooth operation of the platform.
- Log Data: Server logs, access time and date, and referrer URL.
2. Purpose of Collecting Information
The information we collect is used for the following legitimate purposes:
- Account Management: To create, verify, and manage your account — including login security and password recovery.
- Age and Identity Verification: A minimum age of 21 is required to join nebjee. Identity information is verified to ensure compliance with this requirement.
- Processing Financial Transactions: To securely carry out deposit and withdrawal processes.
- Improving Service Quality: To analyze your usage patterns and ensure a better gaming experience, relevant offers, and improved platform functionality.
- Fraud Prevention and Security: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
- Meeting Legal Obligations: To maintain records required for compliance with applicable laws and regulations.
- Providing Customer Support: To respond to your questions, complaints, and requests, and to ensure 24/7 support in Bengali.
- Ensuring Responsible Gaming: To monitor play patterns and take precautionary measures when needed, and to identify signs of addiction.
- Communication and Notifications: To send important updates, security alerts, and account-related notifications.
3. Information Storage and Security
3.1 Data Retention Period
We retain your information only for as long as it is necessary. Information may be retained for a specified period after an account is closed in order to meet legal obligations. Records of financial transactions are generally retained for a longer period.
3.2 Security Measures
We use multiple industry-standard layers of security to protect your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
- Password Hashing: Stored passwords are always kept as one-way cryptographic hashes — never in plain readable form.
- Access Control: Only authorized staff, on a need-to-know basis for their specific duties, are granted access to your personal information.
- Regular Security Reviews: Our systems undergo regular security testing and vulnerability analysis.
- Data Backup: Information is securely backed up so that no data is lost in the event of a technical problem.
Your Role
You also have a responsibility to protect the security of your account. Use a strong password, do not share your login details with anyone else, and if you notice any suspicious activity, inform our support team immediately.
4. Sharing Information with Third Parties
We do not sell or rent your personal information. However, in certain circumstances it may be necessary to share information with third parties:
4.1 Service Providers
We work with trusted service providers who carry out specific functions on our behalf. These include payment processing organizations (bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers. These organizations may only use information for the specified purpose and are bound by contractual confidentiality obligations.
4.2 Disclosure of Information for Legal Reasons
We may be required to disclose information to the relevant authorities in the following circumstances:
- As part of a court order or valid legal process.
- To assist in a financial intelligence investigation.
- In the investigation of fraud, money laundering, or other criminal activities.
- When urgently needed to protect the interests of the platform or other users.
4.3 Business Transfer
In the event of a future business merger or acquisition, user information may be considered a transferable asset. In such circumstances, we will notify you in advance.
5. Cookie Policy and Tracking
Cookies are used to keep our website running smoothly. Cookies are small text files stored in your browser.
5.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the platform.
- Functional Cookies: Used to remember your language preferences, display settings, and other personalization features.
- Analytics Cookies: Help improve service quality by analyzing usage patterns on the platform.
5.2 Cookie Control
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some platform functionality and you may not be able to log in properly.
6. Your Rights and Choices
As a user of the nebjee platform, you have certain important rights over your personal information:
- Right to Access: You may request to know what information we have stored about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not always be possible due to legal obligations.
- Right to Object to Processing: You may object to your information being used for a specific purpose.
- Right to Data Portability: You may request to receive the information you have provided in a structured and readable format.
- Right to Opt Out of Marketing Communications: You may at any time request to stop receiving promotional emails or messages.
To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.
7. Protection of Minors
The nebjee platform is for those aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration, and if any account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor has opened an account on our platform, please notify our support team immediately.
8. International Data Transfer
Some of our technology service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that these transfers are carried out under appropriate safeguards and that the receiving organizations meet the required data protection standards.
We do not share information with any service that cannot ensure adequate security measures.
9. Policy Changes and Updates
This privacy policy may be updated from time to time due to business changes, the adoption of new technology, or legal requirements.
- For significant changes, we will notify you via your registered email or through a notice on the platform.
- The "Last updated" date at the top of the policy will always reflect the current version.
- Continued use of the platform after any changes will indicate that you have accepted the updated policy.
- If you have a serious objection to any change in the policy, you may request that your account be closed.
10. Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us:
Live Chat
Our 24/7 live chat support team is always ready to assist you in Bengali. Speak to us directly through the live chat button on any page of the platform.
For written communication, email us at: [email protected]
We will reply to your email as soon as possible.
We treat complaints about your privacy with the utmost seriousness. If your complaint is not resolved after contacting us directly, you have the right to raise it with the relevant data protection authority.